How can we help you?

Welcome to the Nasj Fashion.com website (the "Site"). These terms and conditions ("Terms and Conditions") apply to the Site, Nasj Fashion, Inc. and all of its divisions, subsidiaries, and affiliate operated Internet sites which reference these Terms and Conditions.

By accessing the Site, you confirm your understanding of the Terms and Conditions, and you agree to be bound by these Terms and Conditions. If you do not agree to these Terms and Conditions of use, you shall not use this website. The Site reserves the right, to change, modify, add, or remove portions of these Terms and Conditions of use at any time. Changes will be effective when posted on the Site with no other notice provided. Please check these Terms and Conditions of use regularly for updates. Your continued use of the Site following the posting of changes to these Terms and Conditions of use constitutes your acceptance of those changes.

You are either at least 18 years of age or are accessing the Site under the supervision of a parent or legal guardian.

We grant you a non-transferable and revocable license to use the Site, under the Terms and Conditions described, for the purpose of shopping for personal items sold on the Site. Commercial use or use on behalf of any third party is prohibited, except as explicitly permitted by us in advance. Any breach of these Terms and Conditions shall result in the immediate revocation of the license granted in this paragraph without notice to you.

Content provided on this site is solely for informational purposes. Product representations expressed on this Site are those of the vendor and are not made by us. Submissions or opinions expressed on this Site are those of the individual posting such content and may not reflect our opinions.

Certain services and related features that may be made available on the Site may require registration or subscription. Should you choose to register or subscribe for any such services or related features, you agree to provide accurate and current information about yourself, and to promptly update such information if there are any changes. Every user of the Site is solely responsible for keeping passwords and other account identifiers safe and secure. The account owner is entirely responsible for all activities that occur under such password or account. Furthermore, you must notify us of any unauthorized use of your password or account. The Site shall not be responsible or liable, directly or indirectly, in any way for any loss or damage of any kind incurred as a result of, or in connection with, your failure to comply with this section.

During the registration process you agree to receive promotional emails from the Site. You can subsequently opt out of receiving such promotional e-mails by clicking on the link at the bottom of any promotional email.

Anything that you submit to the Site and/or provide to us, including but not limited to, questions, reviews, comments, and suggestions (collectively, "Submissions") will become our sole and exclusive property and shall not be returned to you. In addition to the rights applicable to any Submission, when you post comments or reviews to the Site, you also grant us the right to use the name that you submit, in connection with such review, comment, or other content. 

You shall not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third parties as to the origin of any Submissions. We may, but shall not be obligated to, remove or edit any Submissions.

Please note that there are cases when an order cannot be processed for various reasons. The Site reserves the right to refuse or cancel any order for any reason at any given time. You may be asked to provide additional verifications or information, including but not limited to phone number and address, before we accept the order.

All intellectual property rights, whether registered or unregistered, in the Site, information content on the Site and all the website design, including, but not limited to, text, graphics, software, photos, video, music, sound, and their selection and arrangement, and all software compilations, underlying source code and software shall remain our property. The entire contents of the Site also are protected by copyright as a collective work under USA copyright laws and international conventions. All rights are reserved.

These Terms and Conditions shall be interpreted and governed by the laws in force in USA, United States of America. Each party hereby agrees to submit to the jurisdiction of the courts of USA and to waive any objections based upon venue.

In addition to any other legal or equitable remedies, we may, without prior notice to you, immediately terminate the Terms and Conditions or revoke any or all of your rights granted under the Terms and Conditions. Upon any termination of this Agreement, you shall immediately cease all access to and use of the Site and we shall, in addition to any other legal or equitable remedies, immediately revoke all password(s) and account identification issued to you and deny your access to and use of this Site in whole or in part. 

Any termination of this agreement shall not affect the respective rights and obligations (including without limitation, payment obligations) of the parties arising before the date of termination. You furthermore agree that the Site shall not be liable to you or to any other person as a result of any such suspension or termination. 

If you are dissatisfied with the Site or with any terms, conditions, rules, policies, guidelines, or practices of Nasj Fashion, Inc. in operating the Site, your sole, and exclusive remedy is to discontinue using the Site.

For some of your orders, you may receive more than one invoice per order. This is because we may be using multiple carrier partners to get your order to you as fast as possible. So, some of our carrier partners who are fulfilling your order on behalf of us will issue an invoice for the items that they are shipping to you. For the remaining items in your order, a separate invoice will be issued.

Don’t worry! Every single item we ship to you is original and from Nasj Fashion! We work with multiple carrier partners to ensure that you get your order as fast as possible!

Our aim is to send out each item from your order in a perfect condition and thus we ensure to follow a process of certain quality checks before handing it over to the carrier. 

Sometimes, the item or the size you have bought was the last piece we had in our inventory, and during the usual quality checks, it did not go through as it was not in a condition, we would want you to have. 

Please check the email updates from us as it will contain the latest information about your order and any refunds where applicable.

We get new items daily and often restock our most popular items. Do not forget to click on “Wishlist” button underneath the available sizes. Once the item is restocked, you’ll be notified right away via an email! 

Note: Act quickly when you find a style, size, or color you like! Due to the fast fashion nature of our business, we cannot guarantee that an item will be restocked.

My Account is now available in Arabic and English language. You can change the display language to your preferred language at any time.

• Open your "My Account", you need to log in.

• Click on "My Settings" and select the "Language Preference" option.

• Choose the language of your choice from the drop-down box.

• Click "Save".

• Once you've changed your language preferences, refresh your browser.

• You should see the language you selected.

Please note: The language of all email alerts related to your order(s) would be the same which you have selected while placing an order on the website. Although, the newsletters would always be in your preferred language.

Kindly follow the steps below to place an order:

• Visit us on www.Nasjfashion.com and select the items you like, select your preferred size and quantity and finally go to ‘Add to Cart’·

• Choose between ‘Continue Shopping’ if you would like to add more items or ‘Proceed to checkout’·

• If you wish to continue as a guest, please enter your email address to proceed·

• If you are a returning customer, please enter your Login details to proceed·

• If you are a new customer, register here with your contact details·

• Enter your working phone number & a delivery address to proceed·

• Choose your desired payment method and go to ‘Buy Now’.

Please note that your order can only be delivered to the country you selected while setting your location e.g. If your location is set to Qatar, we can only deliver your order within Qatar.

We only sell 100% authentic products at Nasj Fashion. We stand behind the authenticity of every product we sell. All of our products are sourced from authorized distributors and are premier quality.

Just enter what you are looking for in our powerful search bar and it will give you all the relevant products corresponding to your query. We offer you the possibility to further refine your search through the advanced search bar that appears with your search results. Using advanced search, you can further choose price range, category, brand, color, price, and size as more specific search criteria.

When you checkout as a guest, we create an account for you with a temporary password. If you want to use the same email address, go to ‘My Account’, select ‘Login’, and click on ‘Forgot your Password?’ A password reset email will be sent to you so you can set a password of your choice and continue to use the same email address for your account. 

The password reset link emailed to you expires in 4 hours, so use it to update your password as soon as you receive it!

• In order to ensure a smooth customs clearance process, we need a copy of your National ID and it can be sent to us via the Contact Us form available on each article within the Help Center.

• Please note that the name on the ID shared must match the details on your order.

• The good news is that once you send this information to us, we will not be asking for it again until the validity of the ID is expired.

It is a condition where payment is successful at customer's end however due to some security reasons, it is put on hold at Nasj Fashion’s system for verifications. 

For security purposes, we would need a scanned copy of any government issued ID to be sent via the Contact Us form available on each article within the Help Center.

E.g., National ID, Driver's License, etc.

Credit/Debit Cards:

At Nasj Fashion, our preferred payment method is via a secure credit/debit card transaction. Rest assured, your card number will be protected using industry-leading encryption standards. We guarantee a safe shopping experience on our website. We currently accept Visa and MasterCard credit cards. Orders completed with credit cards will not be charged any additional fees. You can save your credit card details in your ‘My Account’ section, this means a quicker checkout process next time.

 Apple Pay:

Apple Pay is available at Nasj Fashion.

• Before using Apple Pay, make sure you save your card in your Apple Wallet.

• Make sure that you have an eligible device, are on the latest version of iOS, and have an Apple ID signed in to iCloud.

• If you have any problems adding your card, contact your bank, card issuer, or AppleCare for help.

• Once you have successfully added your card, you can shop on Nasj Fashion easily.

• To shop on Nasj Fashion, once you've added your desired items to cart, just tap the Apple Pay button, and it will bring up a confirmation screen.

• On the confirmation screen, just make sure your details are correct, and then authenticate on your Apple device to process the payment.

• That's it, your order will be shipped to you before you know it!

We actually use industry-leading encryption standards! This encrypts the data you provide to us, ensures it is safe and not accessible to any third party. From your side, the most important is to protect your password. Your data is only used to process orders and to serve you better. It will be under no circumstances disclosed to any third party. 

For more information, please check the Terms & Conditions.

If you use a prepaid method of payment (Credit/Debit card), you will not have to pay any Cash on Delivery charges. Another benefit is that prepaid orders do not require phone verification so there is a good chance that your order would be processed faster.

Double-check the following common mistakes:

Is the card you used for ATM use only?

Some cards are not enabled for e-commerce shopping, contact your bank to enable your card for online shopping.

Did you complete the 3D Secure Check successfully?

In order to avail of 3D secure authentication, you must register your credit/debit card. This is a one-time process that takes place on the card issuer’s (bank) website. The process involves the cardholder answering several security questions to which only the card issuer and cardholder will know the answer. 

The cardholder then selects a password and/or a secret question, which will be used by the card issuer during each online transaction. Contact your bank if you are facing any problems with 3D security.

Were the following fields entered correctly?

• Card number
• Name on card
• CVV code (three-digit number on the back of the card)
• Expiry date

Is there a sufficient limit on your credit card?

If the above conditions are met, call your bank to check if your credit card is eligible for online purchases or if there is any other reason blocking it.

Contact your bank if you are facing any problems with 3D security. Were the following fields entered correctly? Card number Name on card CVV code (three-digit number on the back of card) Expiry date.

Is your card 3D Secure?

If you're using your (credit / debit) card to pay for your order, please note that we only accept 3D secure cards to process your payment. You won't be able to use a non-3D secure card to pay for your order, so that your online transactions at Nasj Fashion remain safe.

If you receive a faulty product, just make sure to return it within 14 days of receiving your parcel and we’ll refund your money.

Nasj Fashion will not cover the damage caused to your ordered items if the required safety procedures and usage instructions aren’t followed.

• At Nasj Fashion, we’re proud to offer a hassle-free returns policy! If you’re not satisfied with an item you ordered, you can return it within 14 days of the date of delivery.

• Just make sure that the items you want to return are in their original condition, not used, with the tag still attached and in the original packing.

• Fill out the returns note we added to your parcel and post it back to us using any postal service.

• You’ll have to cover postal charges yourself, so make sure to mark your parcel as “returned goods” to avoid being charged additional duties.

• Don’t forget to ask for a tracking ID/proof of shipping to track your parcel and to have proof that you’ve sent it

• Once you have returned the items, it can take up to 28 working days maximum for us to receive the shipment and process the refund. The amount would be refunded back to your Nasj wallet or the card used for payment based on your selection while returning the items. You can check with your bank after this time.

• For most shipments, customs/import duties are applied once the parcel reaches its destination country.

• Customs duties and any handling charges vary from country to country and are usually implemented when the order reaches its destination country.

• Unfortunately, we have no control over these charges, so they will have to be borne by you once your parcel reaches your country.

• Customs duties and taxes are non-refundable once charged. If you refuse delivery, unfortunately, we will have to deduct that cost from the refund amount, since the courier will have already paid the charge on your behalf.

• Depending on the specific product you have ordered and the country we are shipping to, our courier partner might ask you for certain documents (e.g., National ID, Tax ID or NOC letters) which needs to be shared by you, in order to complete and clear the requirements of the customs department.

• It is essential that you stay a step ahead by getting familiar with these common customs documents before placing an order to avoid any such inconvenience.

We deliver internationally!

• We’ll ship all orders above USD 250 for free! For orders below USD 300, shipping fees are USD 50 at max.

• Shipping fees to your location will be displayed to you while you’re checking out.

• We’ll send you an email confirming your order as soon as it’s successfully placed.

• You can track your order via the tracking number we will provide, If you don't see full updates, you can contact our customer support.

Customs and Import Duties (International)

• For most shipments, customs/import duties are applied once the parcel reaches its destination country.

• Customs duties and any handling charges vary from country to country and are usually implemented when the order reaches its destination country.

• Unfortunately, we have no control over these charges, so they will have to be borne by you once your parcel reaches your country.

• Customs duties and taxes are non-refundable once charged. If you refuse delivery, unfortunately, we will have to deduct that cost from the refund amount, since the courier will have already paid the charge on your behalf.

• Depending on the specific product you have ordered and the country we are shipping to, our courier partner might ask you for certain documents (e.g., National ID, Tax ID or NOC letters) which needs to be shared by you, in order to complete and clear the requirements of the customs department.

• It is essential that you stay a step ahead by getting familiar with these common customs documents before placing an order to avoid any such inconvenience.

Nasj Fashion delivers globally!

• Visit us on www.nasjfashion.com and select the items you like, select your preferred size and quantity and finally go to ‘Add to Cart’.

• Choose between ‘Continue Shopping’ if you would like to add more items or ‘Proceed to checkout’.

• If you wish to continue as a guest, please enter your email address to proceed.

• If you are a returning customer, please enter your Login details to proceed.

• If you are a new customer, register with your contact details.

• Choose your delivery address to proceed.

• Choose your desired payment method and go to ‘Buy Now’.

Add Nasj Fashion to your address book to ensure mail delivery.

• Find your email provider below, and follow the step-by-step instructions on how to add Nasj Fashion email address/domain to your address book.

• If your email provider is not listed below, please contact them directly.

Google Mail Users:

• Open your email message.

• Click on the arrow next to reply in the top right corner.

• Click on "Add Nasj Fashion to your contacts list".

• Our email addresses will be automatically entered into your contacts list.

Microsoft Outlook Users:

• Open your email message.

• Click on ‘home’ at the top left corner.

• Go to ‘Address book’ at the top right corner.

• Go to ‘File’ and click on ‘New Entry’.

• Click on ‘New Contact’.

• Enter the email in the email tab.

• Click on ‘Save and Close’ in the top left corner.

• Our email address will be automatically entered into your contacts list.

Windows Live & Hotmail Users:

• Open your email message.

• Click on the Settings icon on the top right corner.

• Click on 'More mail settings' from drop down menu.

• Click on 'Safe and blocked senders'.

• Click on ‘Safe senders’.

Enter the emails in the box, and click on ‘Add to list’.

How do I change the currency?

You can change your currency by changing your country.

I’m having trouble signing into my account; do I have to make a new one?

We can assist on whether or not you need to create a new account. Just visit our Help Centre to contact us. You can also email us.

I forgot my password, what should I do?

Click on ‘Forgot Password’. A password reset link will be sent to your email.

The password reset link emailed to you expires shortly, so use it to update your password as soon as you receive it!

Shopping on Nasj Fashion’s website is guaranteed to be 100% secure. All stored credit cards and payment details are encrypted with the highest levels of security before being transmitted. We follow the most stringent protocols to ensure that each of our customer’s data is protected.

Return:

You can return any product that you’re not happy with apart from those that fall under our no-return policy.

For products that you return back to us, you can either get Nasj credit (which you can use to buy stuff later) or a credit/debit card refund based on the mode of payment earlier in your order. 

Rules and Conditions for Return:

1. Return can only be made within 14 days from the date of delivery.

2. Item should be in a good condition and not used along with the original tag.

3. It should also be in the same packaging (Plastic Bag or Brand Box) you received. 

Exchange:

Can I get a product size/color replaced?

Unfortunately, product replacement is not available on Nasj Fashion. If the size or color is not of your choice, you can place a normal return request then place a new order with the product/size/color that you want. 

If the size or color is not of your choice, you can place a normal return request then place a new order with the product/size/color that you want.

We do apologize for the inconvenience, kindly contact customer service and send back the item. 

Note: here are some info needed:

1. Picture of the incorrect item you received.

2. Item ID or Item SKU of the original item. (You can find the SKU number in the description of the item)

Generally, it depends on the refund method you choose. Here is the refund time:

• Nasj Credit: 24 hours

• Debit/Credit Card: 10-18 Days.

We will be unable to process your order/item if one of the following scenarios takes place:

• Order Verification:

Wrong Phone NumberOur team was unable to reach you on your shared contact details.

• Item not Fulfilled by Supplier:

The item(s) you purchased were not delivered to us by the supplier on time.

• Payment on Hold:

This doesn't happen usually, however, there are certain transactions that are held by the payment system if it detects an issue.

In such a case, the order will not be processed without ID (Government ID of the cardholder / Passport) details. The name on the ID shared must match the name of the cardholder so we can process your order.

• ID was not shared:

We will not be able to process your order in case we reached out to you for your ID but didn’t hear back from you·

• Duplicate order:

In case of a duplicate order placed within the same time span, our team will request you give a confirmation on the second-order placed, otherwise, we’ll just go ahead and cancel it. 

Please note - When we are unable to process an order, it will be automatically canceled. You will receive an email confirmation notifying you of the same.

Our aim is to send out each item from your order in perfect condition and thus we ensure to follow a process of certain quality checks before handing it over to the carrier. 

Sometimes, the item or the size you have bought was the last piece we had in our inventory, and during the usual quality checks, it did not go through as it was not in a condition, we would want you to have. 

Please check the email updates from us as it will contain the latest information about your order and any refunds where applicable.

If you have paid by credit/debit card, the funds paid are reserved by the card-issuing bank - we don't actually claim the money until your order is shipped and handed over to the carrier partner. The Bank releases the payment to us only for those products which get shipped. For more information, we would suggest you to reach out or make a correspondence call with your card issuing bank.

In case you cancel your order or one of the items from your order before shipping, it may take up to 7-10 working days for your card issuing bank to make the cancelled order or item(s) funds available for you again. In some cases of a debit card, you might have to wait for your upcoming monthly statement or even 30 days (depends on the bank).

Please check if you have marked emails from Nasj Fashion as Spam, this could be the reason why they’re not reaching you.

You can’t cancel an order that’s already processed or shipped?

Once your order has been shipped or is in the process of being shipped, we can’t stop the delivery and even can’t cancel it. If you no longer wish to have it, you will have to return your order, and as soon as your package is returned, you’ll get your refund in the wallet if it was a prepaid order.

Once the shipment is cancelled, you will be getting an email notification from our end with the details. It’s not required for you to contact anyone.

If you have placed an order using a debit/credit card, your card issuing bank reserves the entire amount transacted for the same. The Bank releases the payment to us only for those products which are actually shipped for delivery.

You would definitely get an SMS from the bank as soon as the order is placed with full amount deduction. However, that amount is only held for authorization and the actual deduction would reflect on the card/account statement once the order is shipped out.

In case of a partial or entire order cancellation before the dispatch/shipping, it may take up to 7-10 working days for your card issuing bank to make your funds available for use again. In some cases of a debit card, you might have to wait for your upcoming monthly statement or even 30 days (depends on the bank).

This privacy policy is applicable to all of Nasj Fashion’s customer-facing platforms including Nasj Fashion’s website, www.nasjfashion.com, and Nasj Fashion’s mobile applications (“Platforms”). Any reference to “site” or “website” may also refer to platforms interchangeably.

This Privacy Policy may be subject to change from time to time. The current version of this Privacy Policy is posted online by Nasj Fashion.

You should check our Privacy Policy regularly. Your continued use of the Nasj Fashion website, application and services constitutes your agreement to this Privacy Policy, as amended from time to time.

You have rights to your personal data:

1. You have the right to be informed of any personal data which we may hold or process about you.

2. You have the right to request access to the personal data which we may hold or process about you.

3. You have the right to require us to correct any inaccuracies in your data free of charge.

4. You have the right to ask us to stop using your personal data for direct marketing purposes.

5. You have the right to ask us to erase your personal data or restrict the processing of your personal data.

6. You have the right to request us to transfer any personal data which we may hold to you or any other service provider of your choice.

If you have any concerns about your data, you can contact us by email or get quick answers to your questions by visiting our Help Centre.

I hereby confirm that I have read and understood this Privacy Policy. By submitting data to Nasj Fashion or its agent(s) or by my using of Nasj Fashion's website, applications or services, I voluntarily and expressly consent to Nasj Fashion's collection, use, sharing, processing and retention of my data in the manner set out in this Privacy Policy.

We have in place appropriate technical and security measures to prevent unauthorized or unlawful access to or accidental loss of or destruction or damage to your information. 

When we collect data through the Site, we collect your personal details on a secure server. We use firewalls on our servers. When we collect payment card details electronically, we use encryption by using Secure Socket Layer (SSL) coding. 

Whilst we are unable to guarantee 100% security, this makes it hard for a hacker to decrypt your details. You are strongly recommended not to send full credit or debit card details in unencrypted electronic communications with us. 

We maintain physical, electronic, and procedural safeguards in connection with the collection and disclosure of your information. Our security procedures mean that we may occasionally request proof of identity before we disclose personal information to you. 

You are responsible for protecting against unauthorized access to your password and to your computer.

Every time you visit any of Nasj Fashion’s Platforms, information is sent from your browser to our server log files, where it will be saved. The information transferred includes: time and date or visit to our site, which pages were viewed, IP address, URL of the site that referred you to Nasj Fashion, how much information has been stored, and which browser you have been using.

Once we have all this information, all IP addresses are deleted or anonymized. Anonymization means that your IP address is changed in such a way that it either cannot be linked with the original user or can only be linked through extensive research.

The anonymous information stored in this log file is then used to improve the shopping experience on the Nasj Fashion Platforms by making our navigation more user-friendly, finding errors quickly, and directing our server’s capacity to where it is needed most. For example, this information allows us to work out our busiest times and plan enough server power for those times to keep our site running as quickly as possible.

Customer Declaration of Consent

By and in relation to my continuous use of Nasj Fashion's site, I hereby give my permission for Nasj Fashion to analyze and use protocol data to develop and optimize their online shop.

It is not necessary to accept cookies to visit our Platforms. However, if you would like to place an order or add an item to your shopping basket, you will need to set your browser to accept cookies so you can use the shopping basket and checkout functions.

What are Cookies?

Cookies and flash cookies are small files that are saved on your data carrier which store specific information about your preferred settings and any other data that our system needs when interacting with your browser. Cookies help us to tailor our Platforms to suit you and to reflect your tastes and your browsing habits. They also allow us to save any information you have entered so you don’t have to enter it all again the next time you visit.

Cookies enable our system to recognize that you’ve visited our Platforms before and to remember which settings (like language preference) and products you preferred. Temporary/permanent cookies have a lifespan, after which they will be automatically deleted. Cookies allow us to collect and analyze data to come up with strategies to improve our Platforms. This makes our Platforms easier for our customers to use and helps us to provide you with personal recommendations of products you may like. Our aim is to offer you a fun, easy shopping experience on our Platforms that is tailored to your tastes.

What kind of cookies does Nasj Fashion use?

We may use any of the following types of cookies on our Platforms:

1. Session cookies - these cookies are deleted at the end of your browser session and are used to enable you to use our site and its features e.g., “Wishlist” and “Shopping Cart".

2. Analytics cookies- these cookies enable us to analyze how you are using our site and come up with strategies to make your shopping experience even better.

3. Customer preference cookies- we use these cookies to remember your product and account preferences to offer you an even more personalized shopping experience. To be able to do this, though, these cookies may remain on your computer even after you have quit the browser.

4. Customer targeting and advertising cookies- we use these cookies to show you ads that are relevant to you based on your preferences. These cookies also enable us to control the number of times you view an ad and gauge the efficacy of our marketing campaigns.

What kind of information is stored in cookies?

The cookies we use are never used to store any personal information. Therefore, our cookies cannot be traced back to an individual user. Once a cookie is activated, it is given an ID number, which is solely used for internal reference and cannot be used to identify the user or access any personal information, such as your name or IP address. The anonymized information we receive from the cookies allows us to assess which pages of our site are visited the most and see which products were most popular etc.

What is on-site targeting?

We gather the information that could be useful in tailoring our adverts and online offers to our customers. This information is not used to identify you as a user; it is solely used for the optimization of our website. Information collected by our cookies is not stored with our customer’s personal information or order information, it is only used to provide our users with adverts and/or notification of offers and services that are suited to their individual tastes, using clickstream analysis (e.g., adverts for reduced trainers if a customer has been browsing our sports shoe selection). Our goal is to provide you with a shopping experience suited to your tastes and shopping preferences.

Does Nasj Fashion use third-party cookies?

Cookies from specific business partners are allowed by us for the purpose of tailoring their adverts to your tastes and browsing habits, so cookies from some of our partners may be stored on your computer when you visit our site. These cookies are temporary/permanent cookies, which will be automatically deleted from your computer at the end of their lifespan (14 days to 2 years). 

As with our cookies, these third-party cookies do not collect any personal information. The data stored is collected at certain times, allowing these companies to see which products have been viewed most frequently but this is done completely anonymously under randomly designated user ID numbers. Therefore, this data will never be pooled with any personal information you have given to us. Third-party cookies have the sole purpose of allowing our partners to advertise products that may interest you.

Re-targeting

Our website uses retargeting, which allows us to make our online offer more interesting for you. Retargeting technology means we can advertise recently viewed and related products on our partners’ websites, meaning our adverts, even on other companies’ sites, are relevant to what you would like to see. 

We do this by analyzing user behavior from data collected by our cookies. Even this kind of information is anonymous, with no personal information being stored and no user profiles.

How can I prevent cookies from being stored on my computer?

You can change the settings in your browser to ask for your permission every time a cookie tries to access your computer. If you would like to accept our cookies but block our partners’ cookies, you can set your browser to block third-party cookies.

Usually, your browser’s help section will provide information on how to change your cookie settings.

We recommend only changing the browser setting for your profile on shared computers.

The Platforms use technology from third-party services providers such as Google, Facebook etc., through which data is collected and stored for marketing and optimization purposes and data use profiles are prepared under a pseudonym. Cookies may be used for this. The cookies enable recognition of the Internet browser. The data collected is not used, without separate authorization by the person concerned, to personally identify the visitors to this website and is not collated with personal data on the pseudonym holder. The permission for data recording and storage may at any time be canceled with ongoing effect.

The Platforms use, for example, Google Analytics, a web analytics service provided by Google, Inc. (“Google”). Google Analytics uses cookies, which are text files placed on your computer, to help the website analyze how users use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators, and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf. Google will not associate your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser, however, please note that if you do this, you may not be able to use the full functionality of this website.

By using our Platforms, you consent to the processing of data about you by our third-party services providers in the manner and for the purposes set out above.

Customer Declaration of Consent

I hereby give permission for my user information to be stored on cookie files and my user information to be used as described here in above. I also allow these files to remain on my computer after I have ended my browser session so they may be used upon my next visit to the website. I reserve the right to retract this permission by changing my browser setting to refuse cookies.

We may collect various information if you seek to place an order for a product to us on any of our Platforms.

We collect, process your data for processing your purchase on our Platforms and any possible later claims, and to provide you with our services. We may collect your title, name, gender, email address, postal address, delivery address (if different), telephone number, mobile number, fax number, payment details, payment card details, or bank account details.

We also collect your device information including device IDs and any other personally identifiable information used to access Nasj Fashion to enhance your user experience by making improvements to our Platforms to customize it to your preferences. This information is also used for fraud detection and prevention.

We will use the information you provide to enable us to process your orders and to provide you with the services and information offered through our Platforms and which you request. Further, we will use the information you provide to administer your account with us; handle returns and size change requests; verify and carry out financial transactions in relation to payments you make online, refunds and fraud detection and prevention; audit the downloading of data from our platforms; improve the layout and/or content of the pages of our platforms and customize them for users; identify visitors on our apps and website; carry out research on our users’ demographics; send you information we think you may find useful or which you have requested from us, including information about our products and services, provided you have indicated that you have not objected to being contacted for these purposes.

Subject to obtaining your consent we may contact you by email with details of other products and services. If you prefer not to receive any marketing communications from us, you can opt-out at any time.

We may pass your name, phone number, and address on to a third party in order to make delivery of the product to you (for example to our courier or supplier).

Your phone number and email address may be used for notifications regarding order status and announcements of the latest deals and campaigns.

We may use the information we collect to conduct customer service-related analyses, train our Customer Service agents, and provide you with the right customer support so that you receive the best customer experience from Nasj Fashion.

Payments that you make through our platforms will be processed by our agent. You must only submit to us or our Agent or the Site information, which is accurate and not misleading and you must keep it up to date and inform us of changes.

Your actual order details may be stored with us but for security reasons cannot be retrieved directly by us. However, you may access this information by logging into your account on any of our Platforms. Here you can view the details of your orders that have been completed, those which are open, and those which are short to be dispatched and administer your address details, bank details, and any newsletter to which you may have subscribed. You undertake to treat the personal access data confidentially and not make it available to unauthorized third parties. We cannot assume any liability for the misuse of passwords unless this misuse is our fault.

Legitimate Purpose

We may keep your information even after you have closed your account and are no longer availing of our services to detect and prevent fraud, meet our legal/compliance/regulatory requirements, resolve any disputes and enforce our privacy policies and terms and conditions.

Credit Check and Fraud Prevention

We may use fraud prevention agencies (FPA) to help us make decisions as to whether to accept an order for products on our Platforms. A condensed guide as to how we, FPAs will use your information is detailed below. If you would like to see more information about this, or the agencies we use, please contact us.

We will use your data in the following ways:

We will search at FPAs for information on those placing orders for products on our platforms.

We will use the information provided to us by FPAs to help make decisions about all those placing orders for products on our Platforms.

If you give us false or inaccurate information and we identify fraud, details may be passed to FPAs. (and we have the right to not process the orders).

Other uses of your personal information

We may use your personal information for opinion and market research. Your details are anonymous and will only be used for statistical analysis. You can choose to opt-out of this at any time. Any answers to surveys or opinion polls we may ask you to complete will not be forwarded to third parties. Disclosing your email address is only necessary if you would like to take part in competitions. We save the answers to our surveys separately from your email address.

We may also send you other information about us, our Platforms, our other websites, our products, sales promotions, our newsletters, anything relating to other companies in our group or our business partners.

If you would prefer not to receive any of this additional information as detailed in this paragraph (or any part of it) please click the ‘unsubscribe’ link in an email that we send to you or send a communication to us via the Contact Us form available on each article within the Help Center, asking us to unsubscribe you from that particular email. Within 7 working days (days which are neither a Friday nor Saturday nor (ii) a public holiday anywhere in The United Arab Emirates) of receipt of your instruction, we will cease to send you information as requested. If your instruction is unclear, we will contact you for clarification.

Please note that we will continue to share service-level communication with you, even if you opt-out of receiving additional information from us. Our service level communication enables us to fulfill our promise to you by communicating your order confirmation, shipment messages, etc.

We may further anonymize data about users on our platforms generally and use it for various purposes, including ascertaining the general location of the users and usage of certain aspects of the apps or Site or a link contained in an email to those registered to receive them and supplying that anonymized data to third parties such as publishers. This data is also used for research purposes, systems improvements, site and app improvements, and offering you the best products. However, anonymized data will not be capable of identifying you personally.

Competitions

For any competition, we use the data to notify the winners and advertise our offers. You can find more details where applicable in our participation terms for the respective competition.

Third Parties and Links

We may share collected personally-identifying information (including email addresses) with other companies in our group and for commercial purposes - such as advertising. We may also pass your details to our agents and subcontractors to help us with any of our uses of your data set out in our Privacy Policy. For example, we may use third parties to assist us with delivering products to you, to help us to collect payments from you, to analyze data, and to provide us with marketing or customer service assistance. We may exchange information with third parties for the purposes of fraud protection and credit risk reduction. We may transfer our databases containing your personal information if we sell our business or part of it.

Your information may also be shared with companies approved by you e.g., your social media sites. Our platforms may contain advertising of third parties and links to other sites or frames of other sites. Please be aware that we are not responsible for the privacy practices or content of those third parties or other sites, nor for any third party to whom we transfer your data in accordance with our Privacy Policy.

We also target our ads and other marketing content to you while you are on our Platforms based on the information, we have on you, your browsing history on Nasj Fashion, and your previous transactions with Nasj Fashion.

Other than as set out in this Privacy Policy, we shall NOT sell or disclose your personal data to third parties without obtaining your prior consent unless this is necessary for the purposes set out in this Privacy Policy or unless we are required to do so by law.

Use of Facebook Social Plugins

Our Platforms use social plugins (“plugins”) provided by the social network facebook.com, operated by Facebook Inc., 1601 S. California Avenue, Palo Alto, CA 94304, USA (“Facebook”). The plugins are identifiable by a Facebook logo or the notice “Facebook Social Plugin”. For a full list of all social plugins and their appearance please see developers.facebook.com/plugins.

When you visit a page of our platforms that contains a social plugin, your browser establishes a direct connection to Facebook servers. Facebook directly transfers the plugin content to your browser, which embeds the latter into the website, enabling Facebook to receive information about your having accessed the respective page of the relevant platform. For this purpose, the internet address of the visited site (your IP address included) is transferred to a USA-based Facebook server where the data are stored. This occurs even if you do not have a Facebook account or are not logged into Facebook at the time.

If you are logged into Facebook, your visit can be assigned to your Facebook account. If you interact with the plugins, for example by clicking “Like”, or entering a comment, the corresponding information is transmitted from your browser directly to Facebook and stored by it. The information can also be published on Facebook and shown to your Facebook friends.

If you are a Facebook member and do not want Facebook to connect the data concerning your visit to our platforms with your member data already stored by Facebook, please log off Facebook before entering our Platforms. You can also block Facebook social Plugins by using add-ons for your browser, like the “Facebook Blocker”.

For information on the purpose and scope of data collection by Facebook and how it is processed and used, as well as your rights in this respect and settings options for protecting your privacy, please visit Facebook’s privacy policy.

Customer Declaration of Consent

I voluntarily and expressly consent to Nasj Fashion's collection, use, sharing, processing, and retention of my data in the manner set out hereinabove.